Refund policy

Thank you for shopping with Shop La Mía! We hope you love your items. If for any reason, your purchases didn’t work out, we’re here to help! 

Please see below for return and exchange details:

In-Store & Online Return Policy:

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • Regular-priced items can be returned within 30 days of delivery date for store credit or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unstained, undamaged, unaltered, unwashed, and with the original tags and in its packaging (if applicable). You’ll also need the receipt or proof of purchase. Items that do not meet this policy will not be eligible for store credit or exchange.
    • Please try on your new items when you’re without makeup as we are unable to accept spray tan or makeup-stained returns.
    • Any item not accepted for return will be sent back to you.
  • Any merchandise marked “Sale” or “Final Sale” cannot be returned and are ineligible for exchange or store credit.
    • “Sale” items may be indicated by either a sale bubble in the corner of the image, by a marked price slash, or by text in the product content. These items are not returnable.
    • All jewelry, unless damaged, is final sale
    • All beauty, lingerie, swimwear, hats, and hair accessories are final sale
    • Items bought with store credit are final sale
    • We do not offer price adjustments for items that go on sale after the date of purchase.
  • Unfortunately, we cannot accept returns on gift cards.
  • All international orders and items marked as final sale are not eligible for exchanges or refunds. 

How to Request A Return:

  • Returns that meet our policy guidelines as outlined above can be shipped back to the address below for a store credit or exchanged in-person at one of our pop-up shopping events.
  • To start a return, you can contact us at returns@shoplamia.com with your order number and reason for return or exchange accompanied by a photo. You will receive an email response within 24 hours of your request.

  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    • The cost of the return labels from us range from $3 to $7. We will subtract the cost of the label from your store credit.
    • Shipped returns that are accepted per our policy guidelines will be processed within 7 business days after we receive your return.
    • Original shipping charges, where applicable, are not refundable.
    • Please pack your returned item(s) in a box or padded mailer.

     

     

Late Returns

Any returns received more than 30 days from the day of receipt are ineligible for return, exchange, or store credit and will be automatically reshipped to customer upon receipt.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


For questions, please reach out to returns@shoplamia.com